Your personal data is important to us too!
Below you will find all the information concerning your Personal Data and how we deal with it for you.
Arrested Graphics and Web Solutions respects your rights. Your right to privacy and security when it comes to your Personal Data and other sensitive information. We respect your right to know what data we collect, how we collect it, what we do with it and your right to choose.
This document outlines how we use and protect your personal information and how you can have your say regarding this.
As an Australian based company, we are required to comply with the Australian Privacy act 1988 and any updates that may be legislated to the act. As the internet is a global community and the rest of the globe is working towards international compliancy, we have made the decision to go further than the Australian Regulations require and to extend our policies to, where possible, comply with the General Data Protection Regulations (GDPR) as regulated in the European Union (EU).
Arrested Graphics and Web Solutions, as do the majority of websites, collect non-personally-identifying information from their Website Visitors, of the type that web browsers and servers record and supply. These are such things as your browser type, the language you speak and use, time and date that you visit our site, and which pages you visit. The referring website, such as Google, Bing or any third-party websites is also collected and supplied by the servers and browsers.
From time to time this non-personally-identifying information may be released and shared with trusted third-party partners for reports and other information gathering processes in an effort to improve the visitors’ experiences on our website with future upgrades and functions.
This non-personally-identifying information is classed as essential to the operation and functionality of our website. Without it, it would not be possible to serve up to you, a complete and operational website to serve your needs. Rest assured, we cannot identify “real people” from this data.
Potentially Personally-Identifying Information
Arrested Graphics and Web Solutions also collects Potentially Personally-identifying information such as Internet Protocol (IP) addresses and other identifying information to enable us to serve up to you a better user experience and to help improve our website for you and future website visitors.
Arrested Graphics and Web Solutions does NOT use this information to identify our website visitors/users other than in the ways listed below.
Collection of Personally-Identifiable Information
We here at Arrested Graphics and Web Solutions only have access to your personally-identifiable information, other than IP Addresses, when you, the User supply such information by way of completing a “form” or sending us an “email” or opting into a “promotion” or other types of activity where the user supplies us such information or has any other voluntary interaction with us. The amount and type of information collected and stored is dependent on the type of interaction the visitor/user engages in.
All such information collected by Arrested Graphics and Web Solutions will always be handled and stored in the most safe and secure way in accordance with the current legal guidelines and regulations.
Personally-Identifiable Information and how it is Protected
Arrested Graphics and Web Solutions discloses your Personally-Identifiable Information only to our Administrators, all based here in Australia and to our trusted third-party partners who have proven that they are compliant with all current legal guidelines and regulations.
Your Personally-Identifiable Information is stored and protected on our secure servers or the secure servers of our trusted third-party partners and regular security and maintenance checking occurs to ensure that these servers stay up to date with the latest technologies.
Arrested Graphics and Web Solutions does NOT and will NOT supply, sell, swap or exchange your Personally-Identifiable Information to anyone. Your Personally-Identifiable Information may from time to time be supplied to other parties when we are required to by law or when Arrested Graphics and Web Solutions believes in good faith that supplying such information is being done to protect Arrested Graphics and Web Solutions, our trusted third-party partners or the public in general.
If you agree we may, from time to time, contact you, usually by email to inform you of appropriate promotions and developments concerning our site and services or to request either general or specific feedback from you.
Arrested Graphics and Web Solutions hate spam as we are sure you do too. Therefore, we will not contact you very often other than in response to a request form you to do so. Furthermore, you will be able easily “unsubscribe” to any contact strings at every stage of contact.
Arrested Graphics and Web Solutions requests that when you first visit our site, that you choose what level of cookie use you consent to us using to collect your data. Once you have made this choice our website will remember your choices and respect them.
Our system will periodically ask you to re-consent to your data collection as regulated by law. This is usually, but not always, every 60-90 days.
If you decide to change your level of consent at any time, please Click here to access the cookie settings.
Third Party Links
In an effort to increase your User Experience on our website and to occasionally recommend other services and to sometimes supply you with value added content, we occasionally place third party links within the content of our website.
Where possible the destination of these third-party links has been checked for GDPR/APP Compliancy but at no point do we offer any guarantee of this. We recommend that when visiting these third parties, that users should take the time to read their “Privacy & Cookie” policies and their “Terms and Conditions”
Trusted Third Party Partners
Arrested Graphics and Web Solutions partners with Trusted Third-Party Partners to facilitate some functionalities within our site. We only partner with recognized third parties that have satisfied us that they are compliant with all relative current legal guidelines and regulations.
These Trusted Third-Party Partners are:
- Google Analytics
- PayPal Australia Pty Limited
- Stripe, Inc.
How we use your Personal Information
What Legal Grounds relate to the processing of Personal Information.
The personal Information/data we collect from you is used in several ways but always in accordance with the current relative legislations and guidelines.
What Legal Grounds relate to the processing of Personal Information.
Although there are many different Legal Grounds for personal Data Processing, the 3 Legal Grounds that relate to your personal data and the processing by Arrested Graphics and Web Solutions are:
- The Legitimate Interests in the effective delivery of services and information to our Users
- Explicit Consent given by our Users
- Legal Obligations as required by legislation and relative Laws.
Your Rights Concerning Your Personal Information
Personal Data Access
Personal Data collected, Stored and Processed by Arrested Graphics and Web Solutions remains the property of the User from whom it was collected and as such the User has the right to request a copy of this information.
Arrested Graphics and Web Solutions is required to supply this information in a timely manner by way of a secured process that insures it is only supplied to the User to which it belongs.
To request your data please Click here
Personal Data Rectification
Arrested Graphics and Web Solutions has a responsibility to ensure that any data collected, stored or processed is correct. If a User finds an error in any of their Data stored by Arrested Graphics and Web Solutions the User has the right to request that the data be corrected.
To request the correction of your data please Click here
Your Right to be Forgotten
Arrested Graphics and Web Solutions is obligated to respect a User’s Right to be Forgotten. If a User requests that their data collected, stored and processed by us, be deleted we are obliged to comply within a reasonable time.
To request the deletion of your personal information please Click here
Data Retention Time
Personal information collected by Arrested Graphics and Web Solutions is only kept for the appropriate time required for the purpose for which the user has given consent or for the period required by any governing laws under the “Legal Obligations” Legal Grounds rules.
Personal Data Breach
Although every effort is made to protect both the users’ personal information as well as Arrested Graphics and Web Solutions the possibility of a “Data Breach” is always there. Under legislation Arrested Graphics and Web Solutions is required to notify the Government Controlling Body and the relevant User if such a breach occurs.
This notification must be actioned within 21 days of a breach occurring.
Your right to lodge a complaint
As the owner of your personal information you have the right to lodge a complaint if you feel that Arrested Graphics and Web Solutions has collected, stored or processed your personal information in a way that breaches the relevant legislation and guidelines.
The process to action a compliant is to firstly contact Arrested Graphics and Web Solutions by email [ email here]. If Arrested Graphics and Web Solutions does not satisfy you with the responding actions taken you can then contact the governing body as detailed below:
Office of Privacy Commissioner
Arrested Graphics and Web Solutions reserves the right to action such updates as required by Government Legislation and other governing laws.